Resume

My life so far!

Education

Saint Mary's University

January 2019 - December 2019
  • Bachelor of Science in Computer Science & Minor in Economics

Dalhousie University

January 2020 - Present
  • Bachelor of Science in Computer Science and Statistics with Co-op
  • Will be avaible for my first co-op term in Summer 2021

Work Experience

Eastlink

June 2019 - February 2020
  • Maintained over 90% customer satisfaction feedback
  • Maintained over 80% sales-to-calls ratio and exceeded daily sales objectives
  • Worked 70-90 call days in a high stress, fast paced work environment
  • Effectively addressed contentious and confrontational inquiries during on call conversations
  • Communicated with individuals from diverse backgrounds all over Canada
  • Maintained organized sales records of customers for routinely checkups

Technical Skills

Languages, Framework & Software

Programming Languages & Frameworks
  • Java, Python, SQL, HTML, CSS, JavaScript, Node.js.
  • Git, Bootstrap, jQuery, Express.js, Matplotlib, OpenCV, Junit Testing, SOLID Testing framework.
Software & IDE Familiarty
  • Microsoft Office, IntelliJIdea, PyCharm, Eclipse IDE, Visual Studio, Atom, Anaconda, Spyder, Jupiter Notebook, R, MySQL.
Licenses & Certifications

Professional Skills

Interpersonal and Communication Skills

Escalation Management, Sales and Communication
  • Experience in focused communication and active listening skills as a sales agent
  • Experienced in communicating with individuals from diverse cultures
  • Experience in customer escalation management
  • Interpersonal skills and teamwork experience in a diverse work environment
  • Capacity to make independent decisions without needing direct supervision
  • Extensive experience in mobile and home internet service sales
  • Work experience in a fast-paced environment